Support chat, on the record.

SYNERVOX CONNECT

Live chat for tech support and customer service - routed to the right agent, transcribed in full, and managed alongside calls on the same governed platform. One team, one queue discipline, one audit trail.

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Right conversation, right agent

Route chats by skill, queue, or availability - the same routing discipline your voice traffic already follows.

Transcripts, kept

Every conversation is preserved with the interaction record for QA review and compliance evidence - and, when CRM integration is enabled, linked to the corresponding customer account.

Chats and calls, one workspace

Agents handle chat in the same environment they take calls - no tab-juggling between disconnected tools, no context lost between channels.