Frequently Asked Questions
Straight answers about the platform, deployment, and AI.
Is SynerVoxAI a dialer or a CRM?
SynerVoxAI is a contact-center platform that includes an outbound dialer, an operational CRM, AI workforce capabilities, and live chat. Deploy the full platform or begin with the products you need.
Do we have to replace our current CRM?
No. SynerVox CRM Bridge overlays the dialer onto the web-based CRM you already use - click-to-dial, screen pops, and auto-logged calls. If you want a purpose-built collections and servicing CRM, SynerVox CRM is available within the platform.
What do agents need to install?
The standard agent desktop runs entirely in the browser with no desktop softphone required. CRM Bridge uses a centrally managed Chrome or Edge extension that IT can deploy through enterprise browser policy.
Which dialing modes are supported?
Predictive, preview, power, and manual - plus inbound routing, queues, and a visual IVR builder on the same platform.
How does SynerVoxAI handle compliance?
Controls are built in: calling windows enforced by contact time zone, mandatory dispositions, full recording and transcription with access auditing, and evidence exports. SynerVoxAI provides configurable controls, enforcement, logging, and evidence - each organization remains responsible for defining the policies and legal requirements appropriate to its operations.
Is the AI safe to put in front of customers?
Voice agents follow approved scripts, routing rules, and escalation paths. Mini Vox operational assistants can be placed in approval mode so proposed account actions require human review. All AI activity is logged for QA and audit.
Can we self-host?
Yes. Run SynerVoxAI in your own environment with tenant isolation and security logging, or use a hosted tenant. Same platform either way.
What languages does the agent interface support?
English, Spanish, and German today, with the architecture built for more.
How is SynerVoxAI priced?
Pricing is tailored to deployment size and model, and much of our business runs through partners - so we don't publish a rate card. Request a demo and we'll give you straight numbers for your situation.
Can we resell SynerVoxAI?
Yes - the platform is multi-tenant and brandable by design. See the Partners page.