Four dial modes
Predictive, preview, power, and manual - set the pace per campaign and change it without a support ticket.
Scripter Studio
Turn your approved wording into guided agent scripts and IVR flows - branching, screen guidance, and versioning without code.
Campaigns built to stay on track
Lists, pacing, dispositions, callbacks, and recycling rules in one campaign manager - with live supervision watching every queue.
Caller ID management
Manage number pools, compare performance across caller IDs, and identify declining answer rates before they damage campaign performance.
Agents in the browser
The standard agent desktop runs entirely in the browser, audio included. A desktop softphone and a centrally managed browser extension are available where IT prefers them.
Compliance on by default
Calling windows enforced by contact time zone, mandatory dispositions, full recording and transcription with access auditing, and evidence exports for review.