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SynerVox.AI CRM Bridge — Privacy Notice

Effective date: 7 August 2026
This notice covers the SynerVox.AI CRM Bridge Chrome extension. Our full privacy policy is at synervox.ai/privacy.

What the extension is for

Your employer uses SynerVox.AI to run their contact centre. This extension connects the CRM you already work in to that system, so you can dial a customer by clicking their number, and so the right record opens when a call connects.

It is installed and configured by your employer’s administrator, not by you.

What it accesses

  • Your sign-in details. When you sign in, your tenant identifier, username and password go to your employer’s SynerVox.AI server to get a session token. The extension does not store your password.
  • Specific fields on your CRM pages. Your administrator publishes a profile that names which fields matter — normally a telephone number and an account or respondent identifier, sometimes a state or postal code. The extension reads only those fields, and only on the CRM addresses that profile covers.
  • The address and title of the CRM page you dialled from, sent with the call request so the call can be tied to the right record.
  • Call details from the dialer — account identifier, number, campaign — used to open the matching record.

Where that data goes

Only to the SynerVox.AI server address your administrator configured. That is your employer’s system.

If your employer runs SynerVox.AI on their own servers, the data never reaches Madouk Corp at all.

The extension contains no analytics, advertising or tracking, sends nothing to any third party, and downloads no code while running.

What is stored on your computer

In your browser’s local extension storage:

  • your session token, agent identifier and tenant identifier
  • the CRM field mappings your administrator published
  • the call outcome list for your campaign
  • a short summary of your most recent call, discarded after an hour
  • your availability and telephone status, and identifiers of calls already shown, so the same record does not open twice
  • extension settings

All of it is cleared when you sign out, when the configured server changes, or when the extension is removed.

Why it asks for access to all websites

To put a dial button next to a telephone number, the extension has to be able to run on your CRM. CRMs are third-party or self-hosted applications whose web addresses are different for every customer and are set up after installation, so the extension cannot list them in advance.

In practice it reads page content only on addresses matching a profile your administrator published, and only the fields that profile names.

It does not collect your browsing history, and it does not read, record or send anything from any other website you visit.

Permissions

storage: Keeps your session, your administrator’s field mappings, and settings on your device
tabs: Identifies which tab is your CRM, so calls and record pop-ups go to that tab and not another page
tabGroups: Marks the CRM tab holding your live call, so you can tell which tab is active
contextMenus: Lets you right-click a selected number to dial it
notifications: Confirms that a call you requested was accepted
alarms: Keeps the in-browser phone registered while you are idle
offscreen: Runs the in-browser phone. Chrome extensions cannot hold a microphone or play call audio any other way
webNavigation: Finds which frame of a multi-frame CRM holds the record, so a record opens once, in the right place
sidePanel: Administrator setup tool only — present in the setup build
Host access: See the section above

Call recording

The extension does not record calls. Your employer may record calls through the SynerVox.AI platform; that is their decision and their responsibility, and their own privacy notice covers it.

Your rights

The information handled here belongs to your employer’s account. If you want to access, correct or delete it, ask your employer — they control it.

You can also contact us at sales@synervox.ai and we will pass your request to them and support their response.

Contact

Madouk Corp (trading as SynerVox.AI) 800 West Central Road, Suite 106 Mount Prospect, IL 60056 United States
sales@synervox.ai

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